Call intelligence

Telephony support for every incoming call

Telephony support gives clinics a structured record of calls without positioning Notat as a replacement for the front desk. Calls become summarized, contextualized work items inside the platform.

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Clinic workflow

Designed for outpatient practices

Incoming call is captured with consent and clinic policy controls.

Notat summarizes the reason, urgency, and requested follow-up.

The call is enriched with relevant platform context.

Staff route, resolve, or escalate the work item.

Clinically relevant summaries can be pushed into the record after review.

Incoming call summaries for scheduling, symptoms, medication questions, billing questions, and post-op concerns.

Patient-context enrichment from care plans, recent visits, open tasks, and previous communications.

Routing to clinical, scheduling, billing, or admin queues.

Reviewed summaries prepared for EHR push when clinically relevant.